FAQs

Cross country video footage FAQs

  • Where can I find my video?

Put your name in the Search Box and it will provide you with all options to purchase your video
 

  • Which events are you covering?

View our Cross Country Video Event Calendar here

 

  • What options are there?

View Online: You and everyone else can view the video on An Eventful Life

Download: You can view and download the video from An Eventful Life. Everyone else can view it  

 Private: You can watch and download the video from An Eventful Life. No one else can watch it

The video can only be purchased once so please ensure that you order the correct option (i.e. we cannot supply a Download or Private option once you have ordered the Online Video option). Please note that refunds are not available if you have already downloaded the video file

 

  • How do I pay?

             Payment is online via PayPal using your Paypal account or credit card. At this stage all prices are in Australian dollars – sorry!

 

  • How long does it take?

Your video should be available within ten (10) working days of order. You will be notified via email of your successful purchase and when the video is available online

 

  • How do I view videos?

Simply type a rider, horse or event name into our Search Box and it will provide you with all options.

If you know the event you wish to watch but not the horse or rider, visit the Event Page to choose

 

  • How do I download my video?

If you have ordered the Download or Private option, you will be provided with a link to Dropbox to download your video. This link can only be seen by the purchaser. If you forget the link you can simply access again on the website later

 

  • What can I do with my video?

The View Online purchase option allows you, your family and friends, indeed anyone to view your video on our website only. The video is left on the website indefinitely for you to enjoy.

The Download purchase option provides you with both the option above and a personal copy you can download and copy to your computer or to a CD/DVD.

Please note that, although we provide you with a copy of the video via Dropbox, copyright of the video remains with An Eventful Life. The Download copy of your cross country video is for personal use only and cannot be distributed for any commercial purpose without our consent

 

  • Do you supply footage on DVD?

No. The Download purchase option provides you with the ability to download and copy to your computer or to a CD/DVD

 

  • Will you film our event?

We would love to hear from you if you are an event organiser. In general, at events with 400+ competitors there is no charge to attend your event. Please click here for any video enquiries

 

  • What is 4* Membership?

Subscribe to our 4* Membership to get a free download with a standard video purchase and a discount on Private videos (see table below) as well as access to all 4* editorial content.

Sign up before you purchase to automatically receive the discount. If you already are a member, please log in to ensure that your discount is automatically applied

Find out more about 4* Membership below

Description

Non member Member
On line video AU$100 (approx £53) AU$100 (approx £53)
On line video and download AU$115 (approx £61) AU$100 (approx £53)
Private video AU$135 (approx £72) AU$120 (approx £64)

            

4* Membership FAQs

  • How much is it?
    AUD$8 per month or part thereof or $96 annual membership. You can upgrade from monthly to annual for $88
  • What do I get?
    Click here to read full details about 4* membership

How do I cancel my 4* subscription?

  • The best way to cancel your subscription is to go to your PayPal account and follow the steps below

    To cancel your subscription,

    1. log in to your PayPal account

    2. go to your Profile and click My Money

    3. your agreement is in My Pre-approved Payments

     The details about how to do this are on the bottom of the Paypal email that is normally sent to you each month i.e.To update or cancel your agreement with XX, log in to your PayPal account, go to your Profile and click My Money. Your agreement is in My Pre-approved Payments.

    This will ensure that no further payments are taken from your Paypal account and will cancel your account on the website also

  • How do I re-subscribe after cancelling my 4* subscription

 

Copyright FAQs

Many people are confused about whether they can use stuff like pics and text they find on the internet. It turns out that the rules for internet content are much the same as anywhere else. Here’s our guide to the dos and don’ts.

So you’ve purchased a photo of you or someone you know competing at a recent event and now you own that image, right? You can do anything you like with it? Well sadly, no you can’t. What you have purchased is a print, and the original image is still owned by someone else and any reproduction/copying of that image must have the copyright owner’s permission.

Now, almost all copyright owners will be fine with you posting the image on your Facebook page or blog or sending a copy to your family or friends for their personal use, but that’s about as far as it goes. And even then they will usually stipulate that a credit line acknowledging them as the copyright holder be included in even those instances.

Yeah, but there are millions of images on the internet without a credit line, they must be free to use, right? Sadly, again the answer is no. The mere absence of a credit line does not mean the copyright holder has relinquished their rights since their rights are granted upon creation of the original work and can only be relinquished by written agreement.

All of this is not to say you can’t use the image for anything at all, but it does mean you have to ask permission first. It’s really a matter of considering that the creation of the image is someone’s job, they rely on it for a living, and it’s therefore only fair to let them know if you want to use it for something other than personal use. And in most cases, you’ll find they’ll be fair-minded about it and if a fee applies it will be based on the intended use and will be fair and reasonable. Of course, you can expect to pay more for the cover of a national magazine compared to a small flyer for your local pony club, but again, that’s only fair.

These rules apply to all copyrighted material, whether it’s a pic of you at a public event or an article about you on a small website. It can seem harsh but it’s about protecting people’s livelihoods, and by seeking permission first you’ll often find the copyright holder is open to making their work available at little or no fee. It’s just about good manners really.

 

I can’t find an answer.

If you can’t find an answer to your question/problem among our FAQs, click here to let us know the details and one of our elves will get back to you with an answer as soon as they can.